Privacy Policy

Privacy Policy for VA360 Virtual Assistant Services

At VA360 we are committed to protecting the privacy and security of our clients' personal and business information. This Privacy Policy outlines how we collect, use and safeguard your data when you engage with our virtual assistant services.

1. Information We Collect We collect and store the following types of personal information:

• Contact Information: Such as your name, email address, phone number and billing address.
• Business Information: Including details related to your business, tasks you request assistance with, documents you share and any other relevant business information you provide.
• Payment Information: When applicable, we may collect payment details to process transactions.
• Communication: Any information you provide during interactions via email, phone, or our online communication channels.

2. How We Use Your Information We use the information we collect to:

• Provide and manage our virtual assistant services effectively.
• Communicate with you regarding services, updates and billing matters.
• Improve our services based on your feedback and needs.
• Ensure compliance with legal requirements, if necessary.

3. Data Sharing We do not sell, rent, or lease your personal information to third parties. However, we may share your information in the following circumstances:

• With service providers: We may share your information with trusted third parties who assist in providing our services (e.g., payment processors, technology providers).
• Legal requirements: We may disclose your information if required by law, such as to comply with a subpoena, legal process, or regulatory request.

4. Data Security We take reasonable precautions to protect your personal information from unauthorised access, alteration, disclosure or destruction. This includes implementing industry-standard encryption and security practices.

5. Retention of Data We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting obligations. When no longer required, your information will be securely deleted or anonymised.

6. Your Rights and Choices

• Access and Correct: You have the right to access the personal information we hold about you and request corrections if necessary.
• Opt-out: You can opt out of receiving marketing communications from us at any time      by contacting us directly.
• Data Deletion: If you no longer wish to use our services, you can request that we delete your personal data, subject to any legal obligations we may have.

7. Cookies and Tracking Technologies We may use cookies or similar tracking technologies to enhance the user experience on our website. These cookies help us analyse usage patterns, improve functionality and provide a personalised experience.

9. Changes to this Privacy Policy We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website and the updated Privacy Policy will be effective from the date of posting.

10. Contact Us If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: nicolajaggers@va360group.co.uk or sonyaoutram@va360group.co.uk.

By using our virtual assistant services, you acknowledge that you have read and understood this Privacy Policy.